Last Updated: October 15, 2025
Welcome to Otef!
These Terms of Service ("Terms") govern your use of our website and services offered by Otef ("we", "us", "our", "the Company"), operating as a boutique digital agency specializing in website development, digital marketing, and web hosting.
By accessing or using our website, ordering services, or contacting us, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website or services.
In this document, unless otherwise indicated by context:
We offer professional website development services, including:
We offer comprehensive hosting and maintenance services, including:
We offer comprehensive digital marketing services, including:
Service orders are placed by contacting us through the website, WhatsApp, phone, or email. After receiving your inquiry, we will conduct a free initial consultation to understand your needs and goals.
We offer a completely free initial sketch before any payment. No credit card or advance payment is required to receive the sketch. You can see the general concept before deciding to proceed.
After agreeing on the sketch and scope of work, we will send you a detailed quote. Approval of the quote and payment of the deposit constitute the official start of the project.
We make every effort to meet agreed-upon timelines. Delivery times vary depending on project complexity and will be communicated to the client in the quote. Delivery times may change in cases of unforeseen circumstances or changes in scope of work.
All prices listed on the website are in Israeli currency (₪) and include VAT, unless otherwise stated. Prices are subject to change from time to time, but any approved quote will remain valid for 30 days.
We accept payments via:
One-time projects: Generally require a 50% deposit upon quote approval, with the remaining balance (50%) due upon delivery of the completed project.
Monthly services: Such as hosting, maintenance, or digital marketing - charged in advance at the beginning of each period (monthly/yearly).
Late payment may result in service suspension. In case of payment delay exceeding 14 days, we reserve the right to suspend the website, hosting, or service until the debt is settled.
Customer satisfaction is important to us!
If after project delivery you are not satisfied with the work, we will examine each case individually and do our best to find a fair solution.
Specific refund terms will be detailed in the specific quote.
If you choose to cancel the order before we have started actual work, we will consider a refund according to circumstances and subject to the terms detailed in the agreement.
In case of cancellation after work has begun, payment will be calculated according to work already performed and expenses incurred.
Monthly services such as hosting and maintenance can be cancelled according to the terms of the specific package. The cancellation will take effect according to the terms agreed upon in the quote.
Upon full payment of the agreed fee, full ownership of the website and custom content transfers to the Client. This includes: graphic designs, content we wrote, unique images, and custom code.
We sometimes use third-party components, plugins, templates, or code libraries (for example: WordPress, jQuery plugins, Google Fonts, etc.). These components are subject to the terms of use and licensing of their creators and are not owned by us.
We reserve the right to mention our name as the website developers (usually in the footer or code). We also reserve the right to display the project in our portfolio, unless you request otherwise in advance.
Any content, images, videos, texts, or other materials you provided to us - remain in your full ownership. The Client confirms that they have full rights to these materials and that they do not infringe on third-party rights.
We commit to:
We offer a warranty period after project delivery, which will be detailed in the quote. During this period we will fix bugs and technical issues directly resulting from the work we performed.
After the warranty period, fixes and updates will be offered for separate payment or as part of a maintenance package.
The Client commits to:
Although we make every effort to provide the highest quality services, we limit our liability as follows:
We will not be liable for indirect, incidental, consequential, or special damages arising from use or non-use of the website or services, including loss of profits, loss of reputation, loss of data, or other economic damages.
We will not be liable for delays or non-performance of commitments resulting from force majeure events, including: war, hostile actions, pandemic, external server failures, internet outages, strikes, natural disasters, etc.
If we are determined to be liable for any damage, our total liability will be limited to the amount of the fee actually paid for the specific service that caused the damage.
We employ advanced security measures to protect information and websites, but cannot guarantee that cyber attacks, breaches, or information leaks resulting from actions by malicious external parties will not occur. In such cases, we will make every effort to repair and restore the service quickly.
We commit to maintaining absolute confidentiality of all information you provide to us, including: personal details, business information, marketing strategies, content, images, financial data, and any other sensitive information.
We will not share this information with third parties, except in cases where it is required to provide the service (for example: sharing with hosting provider, external developer, graphic designer), and only after obtaining your consent.
For more details on how your personal information is used and stored, see our Privacy Policy.
As part of website development, we may use third-party components, plugins, stock images, fonts, code libraries, or services. These components are subject to the terms of use and licenses of their creators.
We commit to using only legal and licensed components, and to ensure we have the appropriate rights to use them.
The Client confirms that all materials they provide (images, texts, videos, logos, etc.) are owned by them or they have legal rights to use them, and that they do not infringe on third-party intellectual property rights.
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon publication on the website.
In case of a material change, we will make an effort to notify our active clients via email or website notice.
Continued use of the website or services after changes constitutes agreement to the updated Terms. If you do not agree to the changes, you must cease using the website and services.
These Terms of Service are governed exclusively by the laws of the State of Israel. Any dispute or claim arising from these Terms or use of the website will be heard exclusively in the competent courts in Israel.
Exclusive local jurisdiction shall be with the courts in the Southern District, Israel (Gaza Envelope region).
If a competent authority determines that a particular provision in these Terms is illegal, void, or unenforceable, the remaining provisions shall remain in full force.
Non-enforcement of any provision in these Terms or waiver of a particular right does not constitute a general waiver of the right or provision, and does not prevent us from enforcing the provision in the future.
We may transfer our rights and obligations under these Terms to a third party, subject to prior notice to the Client. The Client may not transfer their rights without our written consent.
These Terms of Service take effect from the moment of website use or service order, and will remain in effect as long as you use our services.
We're here to help! If you have questions, requests for clarification, or any other concerns, don't hesitate to contact us.
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